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enquiry_management_systems [2019/07/18 13:42]
81.156.231.110
enquiry_management_systems [2024/03/11 08:06] (current)
paul [Chatbot services]
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 ==== Library centric enquiry management solutions ==== ==== Library centric enquiry management solutions ====
  
-Some library systems may include an Enquiry management module. Eg the 247lib.com Library system ​[[https://​www.247lib.com/​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION|https://​www.247lib.com/247OPAC/DynamicPages/LibrarySoftware/247LIBINTRODUCTION]]+  * Some library systems may include an Enquiry management module. Eg the [[https://​www.247lib.com/​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION|247lib.com Library system]] 
 +  * [[https://​www.ptfs-europe.com/|PTFS-Europe]] have an open source Enquiry management soution 
 +  * Soutron provide the [[https://www.soutron.com/new-enquiry-management-solution/​|Ask Soutron]] solution 
 +  * [[http://​altarama.com/​reftracker/​|Reftracker ]]for Altarama is an enquiry management system designed for libraries and information services
  
-Bailey solutions provides an enquiry management solution ('​Enquire'​) separatefor its library system offeringhttps://​enquirymanagement.software/​ Reftracker from altarama is a solution that is designed for libraries and information services [[http://​www.altarama.com/​Products/​RefTracker.aspx|http://​www.altarama.com/​Products/​RefTracker.aspx]]//​ 
  
-Reftracker for altarama is an enquiry management ​system designed for libraries and information services+==== General ​enquiry management ​solutions ====
  
-http://www.altarama.com/Products/RefTracker.aspx +//The are some general purpose system that might work in a library environment . eg from Evolutive \\ [[https://www.evolutive.co.uk/Enquiry-Management-software|https:​//www.evolutive.co.uk/​Enquiry-Management-software]]//​
- +
-==== General enquiry management solutions ====+
  
-//The are some general purpose ​system that might work in a library environment . eg from Evolutive\\ +//The Request Tracker (RT) system ​from Best Practical is an open source option ​that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: //  ​[[https://bestpractical.com/request-tracker|https://bestpractical.com/request-tracker]]
-[[https://www.evolutive.co.uk/Enquiry-Management-software|https://www.evolutive.co.uk/Enquiry-Management-software]]//+
  
 ==== Reference enquiry management solutions ==== ==== Reference enquiry management solutions ====
  
-//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint.\\ +//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​www.oclc.org/​en/​questionpoint.html|https://​www.oclc.org/​en/​questionpoint.html]] //
-NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active\\ +
-QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​www.oclc.org/​en/​questionpoint.html|https://​www.oclc.org/​en/​questionpoint.html]] //+
  
  
enquiry_management_systems.1563471728.txt.gz · Last modified: 2019/07/18 13:42 by 81.156.231.110