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Key issues

Briefing papers on key issues

  1. Library management system to library services platform. Resource management for libraries: a new perspective
  2. Rethinking the library services platform
  3. The new role of the library in teaching and learning outcomes
  4. The student consumer and the rise of e-textbook platforms
  5. The rise of library centric reading list systems.

Library Systems

enquiry_management_systems

Enquiry Management systems

In a library context enquiry/inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics.

Library centric enquiry management solutions

  • Some library systems may include an Enquiry management module. Eg the 247lib.com Library system
  • Bailey solutions provides an enquiry management solution - separate from its library system offering Enquire
  • Reftracker for altarama is an enquiry management system designed for libraries and information services

General enquiry management solutions

The are some general purpose system that might work in a library environment . eg from Evolutive
https://www.evolutive.co.uk/Enquiry-Management-software

The Request Tracker (RT) system from Best Practical is an open source option that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: https://bestpractical.com/request-tracker

Reference enquiry management solutions

Management of general enquiries in a library can be distinguished from online 'Reference Librarian 'services such as QuestionPoint.
NOTE: “OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active
QuestionPoint subscriptions to Springshare, provider of the LibAnswers Platform. 31 May 2019 https://www.oclc.org/en/questionpoint.html

enquiry_management_systems.txt · Last modified: 2019/09/12 06:35 by 131.231.152.199